These are Terms and Conditions for the supply of goods to consumers online and reflect the changes introduced by the Consumer Rights Act 2015, the main provisions of which came into force on 1 October 2015.

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Hydrus Hygiene Ltd, Unit 8 Ash court, Walker road, Bardon hill, Coalville, Leicestershire, LE67 1UD. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at enquires@hydrusgroup.co.uk or by calling 01530 234805

1. Our contract with you

Acceptance of your order

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

If we cannot accept your order

If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, confirmation of payment for whatever reason has been withheld, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number  

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order

2. Ownership of rights

​All rights, including copyright, in this website are owned by or licensed to Hydrus Hygiene Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose without our written permission.

3. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that any prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown on images on our website.

4. If there is a problem with the product

4.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 01530 234805 or email us at enquires@hydrusgroup.co.uk.

4.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

Since your purchase is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

up to 30 days: if your item is faulty, then you can get a refund.

up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.

4.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01530 234805 or email us at enquires@hydrusgroup.co.uk for a return label or to arrange collection.

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. 

6. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will notify you during the online order process, giving you an anticipated delivery date. You will have the option either to accept the anticipated delivery date or to cancel your order.

7. Price 

The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

8. Payment terms

Full payment is required with your online order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9. Delivery charges

Delivery charges vary according to the type and quantity of goods ordered and the location of the delivery address. Delivery charges will be shown on your order prior to order payment.

10. Delivery

10.1 During the order process we will let you know when we will dispatch the products to you, together with an expected delivery date. If the products are on a regular delivery schedule, we will also tell you during the order process the current state.​

10.2 We will make every effort to arrange delivery to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. In the case of any difficulties, we will contact you with an explanation and to agree a delivery date.

10.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

10.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale unless previously agreed by Hydrus Hygiene Limited in writing.

12. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on dispatch of the good(s) ordered.

13. Your rights to end the contract

13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

13.2 You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

13.3 If you have received the goods before you cancel your contract then unless, under clause 14.2, for which you do not have a right to cancel, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

14. Liability

14.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

14.1.1 to make good any shortage or non-delivery;

14.1.2 to replace or repair any goods that are damaged or defective; or

14.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose. 

14.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

14.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

14.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

15. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 8 Ash court, Walker road, Bardon hill, Coalville, Leicestershire, LE67 1UD. and all notices from us to you will emailed to you and/or displayed on our website from to time.

16. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

17. Our right to make changes

17.1 Minor changes to the products. We may change the product:

a. to reflect changes in relevant laws and regulatory requirements such as UK/EU Biocide Regulations; and

b. to implement minor technical adjustments and performance improvements. Such changes will not affect your use of the product.

17.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will give 30 days’ notice and you may then contact us to end the contract and receive a full refund before the changes take effect.

18. Law, jurisdiction and language

This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the law of England. Parties to any such contract agree to submit to the exclusive jurisdiction of the English Courts. All contracts are concluded in English

19. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not. 

20. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party